General FAQs FAQ

You can easily verify the distributor pricing online by logging in to your account.

Yes, we are able to ship to most countries in the world.

All in-stock items are shipped within 24 business hours.

Orders received by 2:00 PM PST for in stock items will typically ship the same day.

Yes, we can ship on any UPS, FedEx or DHL account.

The fastest way to place an order is to create an account on our website. Earn SterliPoints and easily track your order!

We operate from 7am to 5pm PST.

For concerns regarding your order, please visit our Customer Service page and submit the relevant form.  You may also call us 1-877-544-4420 or email: [email protected].

If you are tax exempt, please email a copy of your exemption form to [email protected] with your order. We will keep these on file for repeat customers. Your status may not be reflected in the initial purchase order confirmation when you make a purchase on our website, but will be included in your sales order confirmation after processing.

Please email: [email protected] 

We have a Chemical Compatibility Chart that you can use for reference. 

Majority of our orders ship from Auburn, WA, in the USA.