Question 1

How do I verify the pricing for Distributors?

Accepted Answer

You can easily verify the distributor pricing online by logging in to your account.

Question 2

Do you ship outside of the U.S.?

Accepted Answer

Yes, we are able to ship to most countries in the world.

Question 3

How long before you ship orders?

Accepted Answer

All in-stock items are shipped within 24 business hours.

Question 4

Can you ship my orders today?

Accepted Answer

Orders received by 2:00 PM PST for in stock items will typically ship the same day.

Question 5

Can I use my own shipping account?

Accepted Answer

Yes, we can ship on any UPS, FedEx or DHL account.

Question 6

What’s the fastest way to place an order?

Accepted Answer

The fastest way to place an order is to create an account on our website. Earn SterliPoints and easily track your order!

Question 7

What are your business hours?

Accepted Answer

We operate from 7am to 5pm PST.

Question 8

I need help with my order. How do I contact you?

Accepted Answer

For concerns regarding your order, please visit our Customer Service page and submit the relevant form.  You may also call us 1-877-544-4420 or email: sales@sterlitech.com.

Question 9

How do I apply my tax exemption to my purchase?

Accepted Answer

If you are tax exempt, please email a copy of your exemption form to sales@sterlitech.com with your order. We will keep these on file for repeat customers. Your status may not be reflected in the initial purchase order confirmation when you make a purchase on our website, but will be included in your sales order confirmation after processing.

Question 10

Where do I email a PO/Order?

Accepted Answer

Please email: orders@sterlitech.com

Question 11

Do you need a Chemical Compatibility Chart?

Accepted Answer

We have a Chemical Compatibility Chart that you can use for reference.

Question 12

Where will my order be shipped from?

Accepted Answer

Majority of our orders ship from Auburn, WA, in the USA.

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