Frequently Asked Questions
Learn more on what Sterlitech Corporation has to offer. Find answers to your questions about our filtration products here!
General FAQs FAQ
Where do I email a PO/Order?
Please email: [email protected]
How do I apply my tax exemption to my purchase?
If you are tax exempt, please email a copy of your exemption form to [email protected] with your order. We will keep these on file for repeat customers. Your status may not be reflected in the initial purchase order confirmation when you make a purchase on our website, but will be included in your sales order confirmation after processing.
I need help with my order. How do I contact you?
For concerns regarding your order, please visit our Customer Service page and submit the relevant form. You may also call us 1-877-544-4420 or email: [email protected].
What are your business hours?
We operate from 6am to 5pm PST.
What’s the fastest way to place an order?
The fastest way to place an order is to create an account on our website. Earn SterliPoints and easily track your order!
Can I use my own shipping account?
Yes, we can ship on any UPS, FedEx or DHL account.
Can you ship my orders today?
Orders received by 2:00 PM PST for in stock items will typically ship the same day.
How long before you ship orders?
All in-stock items are shipped within 24 business hours.
Where will my order be shipped from?
Majority of our orders ship from Auburn, WA, in the USA.
Do you ship outside of the U.S.?
Yes, we are able to ship to most countries in the world.
How do I create a Distributor account?
Watch this video tutorial on how to create your account.
How do I verify the pricing for Distributors?
You can easily verify the distributor pricing online by logging in to your account. Not sure how to do it? Watch this video.
Do you need a Chemical Compatibility Chart?
We have a Chemical Compatibility Chart that you can use for reference.
